Avant2Go Review: My Experience with Avant2Go (2026)
A documented, chronological account of my experiences with Avant2Go car rental company, including ongoing disputes and complaints submitted to regulators and public bodies.
Disclaimer: This website contains a documented personal account and consumer review based on my experience and correspondence with Avant2Go, together with commentary on publicly available information. It is not affiliated with, endorsed by, or connected to Avant2Go or the Urban Municipality of Ljubljana. All information is presented in good faith for informational purposes. Where facts are disputed by the company, this is noted. This website reflects a personal account and interpretation of events. Readers should independently verify any information before relying on it.
Latest Updates
Municipality RequestLetter to the Urban Municipality of Ljubljana
Formal request to the Municipality concerning loss of access to Avant2Go following a dispute over mileage charges (600 km per 24 hours shown at booking vs 200 km per day later applied), which the company later said resulted from an error, and the subsequent termination of my account on the next working day after my complaint, despite more than four years of prior use.
Read full request letter View full timeline →Avant2Go and the City of Ljubljana: Concession / Public-Private Partnership Context
On 19 March 2026, the Urban Municipality of Ljubljana announced a 20-year concession / public-private partnership with Avant car d.o.o. relating to Ljubljana's EV-sharing service. According to the city's announcement, the estimated municipal contribution is approximately €11.4 million over 20 years and the concessionaire's investment approximately €18.7 million.
Why does this matter?
In my view, this public role makes consumer treatment and transparency matters of legitimate public interest:
- In my view, the service receives material public support through waived parking fees and reduced municipal charges, as described in the city's announcement
- According to the city's announcement, the company now operates as a concessionaire providing a mobility service with access to designated municipal parking infrastructure under the concession
- In my experience, I was provided with a vehicle that, according to what I was told by support, had a software issue already known to the company. The company later declined the compensation I requested and disputed parts of my account of the incident. My account was then terminated on the next working day after I had raised formal disputes, though the company may dispute any connection between those events
- In my view, the Municipality's reputation may be affected by how its concessionaire treats members of the public using the service
This site documents my experience as a consumer with a company that, according to the city's announcement, now operates under a municipal concession / public-private partnership arrangement.
About This Site
Learn why this site exists, who is behind it, and my right to publish as a consumer.